Policy

Under normal use and maintenance conditions, if the product experiences performance failure due to material, process, or manufacturing problems during the warranty period, we promise to provide warranty service.

Warranty period

Starting date of warranty period:

a)  The warranty period for products purchased through an InfiRay certified distributor or dealer shall commence from the date of purchase as indicated on the invoice;

b) If a valid purchase invoice is not available, the warranty period will be calculated from the date of delivery of the product from InfiRay manufacturing.

Special note: This is the standard warranty period for InfiRay products. Specific details are subject to the terms outlined in the purchase and sales contract.

The following conditions do not belong to the scope of free warranty

a) The device nameplate and SN bar code are damaged and cannot be identified. b) Any modification, disassembly, or repair not authorized by InfiRay is prohibited. c) Failure or damage caused by personal misuse or failure to follow the product's instructions for use, maintenance, or storage is not covered by the warranty. d) Damage caused by transportation, loading, or unloading during repair is not covered by the warranty. e) The warranty does not cover product damage caused by accidents or intentional damage, such as liquid spills, drops, inappropriate voltage input, etc. f) Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events are not covered by the warranty.