InfiRay Outdoor APP

Q1：Where can I download the App? And IOS can use?

A1：Hello Please download it from the following address InfiRay Outdoor App：
Android: https://play.google.com/store/apps/details?id=com.infiray.outdoor.wifiapp

IOS: https://apps.apple.com/us/app/id1516239264

For more APP information please click here to overview.

Q2：App functions？

A2：The App can read pictures and video files saved in the device, and can take photos and record videos in real-time. Additionally, it also has the function of updating firmware, modifying the time of video files, and changing the WIFI password.

For more APP information please click here to overview.

Q3：Can I use this App for Mini series？

A3：the Mini(EOL) does not have WiFi function but Bluetooth, use the following apps：

Android：https://play.google.com/store/apps/details?id=com.infiray.outdoor.blueapp

IOS：https://apps.apple.com/us/app/infoutdoorbc/id1530781824

Q4：The App password and the WIFI password？

A4：Hello, the default password is 12345678.

Q5：I have connected the WIFI of the App, why can't my phone access the Internet？

A5：Hello, When the smartphone is connected to the thermal device WIFI transmits data, and does not have the function of connecting to the Internet.

When the smartphone is connected to network WIFI, the app can contact with internet for updating the new version of the software.

Q6：Can I download pictures and videos from the device to the computer via the APP？

A6：The App can download pictures and videos from the device to Android and iOS smartphones or tablets, but it is not compatible with Windows computers for file transfer. You can also download pictures and videos from the device to the computer via the data cable come with the product.

Q7：Does the APP need to pay fees？

A7：No, the App is free to download and use. You can find it on the App Store or Google Play Store depending on your device.

Q8：Which versions of the system does the APP apply to？

A8：The App is compatible with Android devices running version 6.0 or above, and iOS devices running version 9.0 or above.

Q9: How to change device's WIFI name and password for the APP？

A9: Hello, please select Viewfinder, and then open the Settings icon in the upper right corner, the interface for changing the WIFI name and page will appear, as shown in the picture:

Q10: How to upgrade firmware with Infirayoutdoor app？

A10:  

Method1:  "Check Device Upgrading"

To upgrade the firmware of your InfiRay outdoor device, please follow these steps:

1. Turn on the WIFI signal of the device and connect your mobile phone to the device's WIFI.

2. Open the InfiRay Outdoor App and check the "My Device" information.

3. Exit the interface, disconnect the WIFI and connect to the Internet.

4. Select "Check Device Upgrade".

5. If an available firmware update is displayed, download it. If there is no available firmware update, it means there is no update currently available.

6. Turn on the WIFI of the device and connect it to the device again, so the App will automatically upgrade the product.

Method2：For TUBE GENI RICO MATE series

To upgrade the firmware of your InfiRay outdoor device, please refer to the following video tutorial: InfiRay Outdoor Video Guide "How to" Update Firmware via APP (TUBE GENI RICO MATE)

Q11: Whether the data in the APP can be uploaded to the computer for saving？

A11: Hello, you can download photos and videos from the product's memory space to your phone.

Q12: Is this APP available to all InfiRay devices？

A12: Hello InfiRay Outdoor is available on WIFI -enabled devices. For the product information you can overview here or consult your distributor or reseller.

Q13: Is there SDK software for the Xtherm series and where can I download it?

A13: Yes, we have it, you can download the software on this link:

https://drive.google.com/file/d/16rFQ94y4yyCqdZCTKMQ7qcaFPJJijIKJ/view?usp=sharing

Q14: My device cannot connect to the InfiRay Outdoor App?

A14: Please try the following troubleshooting methods:

1) Re-install the APP.

2) Connect the device to another smartphone.

3) Please choose forgot the device Wi-Fi password, reconnect to the device, and reinput the password.

4) Check your APP, make sure your phone has gave full permission to InfiRay APP.

5) Please turn off all VPN or data streams on your phone and try the APP again.

6) Turn on the airplane mode of the phone, then open Wi-Fi and connect to the device.

7) Reset the device to factory setting.

Q15: How to achieve custom reticle function for my device?

A15: Please refer to the following video tutorial: 

Mainly there are five steps:

. Turn on the device's WIFI signal and connect your phone to the device's WIFI. Open the InfiRay Outdoor App and check the "My Device" information.

. Exit the interface, disconnect the WIFI and connect to the Internet.

. Back to the InfiRay App and check "Me"-"Shop", and make the purchase.

. Disconnect the APP to the Internet and connect to the device's WIFI.

. Enter the "Tools" in the APP main menu, choose "Custom Reticle", design your reticle and save.

Q16: How to judge your device connected to the APP successfully?

A16: Check the viewfinder function on the InfiRay Outdoor APP, if it works well, it means your device succeeds in connecting to the APP.

Q17:  With more than one device, how to change the device information in the "My device" on the APP?

A17: Directly connect your second device to the APP, the new device information will replace the old one.

Q18: When the device is connected to the APP, "My device" prompts "Device information not obtained"?

A18: If you can make sure your APP version is the latest and the device has succeded in connecting to the APP, then the prompt indicates that you have to send your device for warranty.

Q19: When try to access the Xtherm series camera get an error message "Not a local device"?

A19: Xtherm device has regional sales limitations, in this case, please contact your dealer for replacement.