faq

faq

InfiRay Outdoor APP


Q1:Where can I download the App? And IOS can use?

A1:Hello Please download it from the following address InfiRay Outdoor App:
Android:
https://play.google.com/store/apps/details?id=com.infiray.outdoor.wifiapp

IOS: https://apps.apple.com/us/app/id1516239264

For more APP information please click here to overview.

 

Q2:App functions?

A2The App can read pictures and video files saved in the device, and can take photos and record videos in real-time. Additionally, it also has the function of updating firmware, modifying the time of video files, and changing the WIFI password.

For more APP information please click here to overview.

 

Q3:Can I use this App for Mini series?

A3the Mini(EOL) does not have WiFi function but Bluetooth, use the following apps:

Android:https://play.google.com/store/apps/details?id=com.infiray.btxthermal

IOS:https://apps.apple.com/us/app/infoutdoorbc/id1530781824

 

Q4:The App password and the WIFI password?

A4Hello, the default password is 12345678.

 

Q5:I have connected the WIFI of the App, why can't my phone access the Internet?

A5Hello, When the smartphone is connected to the thermal device WIFI transmits data, and does not have the function of connecting to the Internet.

When the smartphone is connected to network WIFI, the app can contact with internet for updating the new version of the software.


Q6:Can I download pictures and videos from the device to the computer via the APP?

A6The App can download pictures and videos from the device to Android and iOS smartphones or tablets, but it is not compatible with Windows computers for file transfer.

 

Q7:Does the APP need to pay fees?

A7No, the App is free to download and use. You can find it on the App Store or Google Play Store depending on your device.

 

Q8:Which versions of the system does the APP apply to?

A8The App is compatible with Android devices running version 6.0 or above, and iOS devices running version 9.0 or above.

 

Q9: How to change device's WIFI name and password for the APP?

A9Hello, please select Viewfinder, and then open the Settings icon in the upper right corner, the interface for changing the WIFI name and page will appear, as shown in the picture:

图片1.jpg


Q10: How to upgrade firmware with Infirayoutdoor app?

A10:  

To upgrade the firmware of your InfiRay outdoor device, please follow these steps:

  1. Turn on the WIFI signal of the device and connect your mobile phone to the device's WIFI.

  2. Open the InfiRay Outdoor App and check the "My Device" information.

  3. Exit the interface, disconnect the WIFI and connect to the Internet.

  4. Select "Check Device Upgrade".

  5. If an available firmware update is displayed, download it. If there is no available firmware update, it means there is no update currently available.

  6. Turn on the WIFI of the device and connect it to the device again, so the App will automatically upgrade the product.


 

Q11: Whether the data in the APP can be uploaded to the computer for saving?

A11: Hello, you can download photos and videos from the product's memory space to your phone.

 

Q12: Is this APP available to all InfiRay devices?

A12: Hello InfiRay Outdoor is available on WIFI -enabled devices. For the product information you can overview here or consult your distributor or reseller.


Q13: Is there SDK software for the Xtherm series and where can I download it?

A13: Yes, we have it, you can download the software on this link:

https://drive.google.com/file/d/16rFQ94y4yyCqdZCTKMQ7qcaFPJJijIKJ/view?usp=sharing





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